EMT Practice Test

1. Question Content...

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Question1: A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?

Question2: A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

Question3: A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

Question4: A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Question5: A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?

Question6: The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Question7: A company wants to save money by leveraging the cloud while still being able to customize the infrastructure. Which of the following cloud models would best address the company's needs?

Question8: A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Question9: A user would like a removable storage device that is secure. portable, and does not contain moving parts. Which of the following devices would be the most suitable?

Question10: A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.
The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS
Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly There are 3 steps and the simulation starts on step 1.

Question11: A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

Question12: A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:

Which of the following should the technician edit?

Question13: A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Question14: A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?

Question15: A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?

Question16: A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

Question17: A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Question18: A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

Question19: A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Question20: Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

Question21: A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.
No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Question22: A system administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enabled?

Question23: Which of the following protocols provides the fastest bandwidth?

Question24: A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Question25: A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

Question26: A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Question27: A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

Question28: A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Question29: A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

Question30: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Question31: A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?

Question32: Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?

Question33: A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Question34: A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Question35: A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Question36: A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

Question37: A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below, the old company's wireless network begins experiencing connectivity Issues. Which of the following is the most likely cause?

Question38: A user built a new PC with parts sourced torn a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system Immediately shuts down. Which of the following is the MOST likely cause of this issue?

Question39: Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure?

Question40: Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Question41: A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order. Which of the following steps should the technician take next to troubleshoot the system crashes?

Question42: A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Question43: A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

Question44: A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:

Question45: A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Question46: A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

Question47: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Question48: A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Question49: A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.
Which of the following steps should the technician complete NEXT?

Question50: A user reports a workstation is having the following issues:
* OS performance is slow
. The workstation turns off randomly from time to time
. The fans are running loudly
Which of the following is most likely the cause?

Question51: An engineer is building a workstation that requires the following components:
* An ATX motherboard
* A multi-core processor
* A dedicated graphics solution
* A SATA hard drive
* DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?

Question52: A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the tray is wrinkled. Which of the following MOST likely caused the paper jams?

Question53: A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Question54: A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

Question55: A technician replaces a laptop hard drive with an M.2 SSD. When the technician reboots the laptop, the laptop does not detect the SSD. Which of the following should the technician configure for the system?

Question56: To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Question57: A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing Minimal cost, as long as it meets the requirements Running the current Windows OS

Question58: Which of the following DNS records is used to look up the IP address assigned to a domain name?

Question59: An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Question60: A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Question61: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Question62: A technician is unable to connect to a network device via SSH_ Which of the following cables should the technician use as an alternative connection method with a laptop?

Question63: A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Question64: A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

Question65: A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?

Question66: A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

Question67: A remote user is unable to access files at home but can open the files at the office. Which of the following should a technician check so the user can access the files both places?

Question68: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?

Question69: The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Question70: A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment The technician successfully resolves the issue by resetting the password The user confirms that everything is working as expected Which of the following steps should the technician take next?

Question71: Several users report that a projector routinely turns off in the middle of meetings and does not tum back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on, the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?

Question72: A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?

Question73: A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?

Question74: A user indicates that a laptop is not performing well. A technician determines the laptop has a conventional HDD and that installing a SSD will improve the laptop's performance. Which of the following lists of steps describes what the technician should do to complete the upgrade with the LEAST amount of downtime?

Question75: A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Question76: Which of the following controls the flow of users connecting to web server farms and prevents overutilization on any individual server?

Question77: A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

Question78: A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Question79: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

Question80: A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Question81: Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?

Question82: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Question83: A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

Question84: Which of the following translates a hostname to IP addresses?

Question85: While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?

Question86: Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Question87: A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Question88: Which of the following allows a switch to be divided into separate logical networks?

Question89: A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?

Question90: An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?

Question91: A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Question92: A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

Question93: A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Question94: A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

Question95: A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

Question96: An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

Question97: An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

Question98: A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

Question99: A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues. Which of the following should the technician check first?

Question100: Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?

Question101: A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Question102: A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components may need to be replaced?

Question103: Which of the following components houses the MX record?

Question104: Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Question105: A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

Question106: An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

Question107: A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Question108: While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Question109: A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Question110: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

Question111: A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Question112: A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Question113: Which of the following is the best example of when to use virtualization?

Question114: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

Question115: A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

Question116: A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?

Question117: A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

Question118: A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Question119: To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Question120: Which of the following should the label on a network jack faceplate refer to?

Question121: A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Question122: A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use. The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter?

Question123: A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Question124: Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Question125: A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?

Question126: Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?

Question127: A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

Question128: Which of the following wireless technologies is used by mobile devices to process payments at kiosks?

Question129: Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Question130: A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

Question131: A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

Question132: A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Question133: A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

Question134: A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Question135: A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Question136: A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone. Which of the following is the most likely cause of the issue?

Question137: A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?

Question138: A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

Question139: A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

Question140: An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

Question141: A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Question142: After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.
Which of the following should a technician do first to troubleshoot this issue?

Question143: Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

Question144: A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Question145: A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Question146: A help desk technician receives a ticket regarding a non-functioning printer The ticket states the printer is no longer producing legible prints. and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

Question147: Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Question148: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?

Question149: During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?

Question150: Which of the following network devices operates as a bridge function?

Question151: A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed.
Which of the following is the best way to clean up the toner?

Question152: A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Question153: An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

Question154: A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

Question155: A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Question156: Which of the following is the best environment for an engineer to use for research purposes?

Question157: A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company's wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

Question158: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the most likely cause of the cursor issue?

Question159: A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

Question160: A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

Question161: A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?

Question162: Which of the following ports allows for secure communications?

Question163: A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Question164: A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

Question165: A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

Question166: A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Question167: A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Question168: A company is designing a data center environment where a critical requirement is highly available computing. Which of the following types of memory should an administrator choose to install in the servers?

Question169: Which of the following components houses the MX record?

Question170: A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

Question171: A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

Question172: A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Question173: A user's desktop computer is connected via an Ethernet cable and often drops the connection. When the computer does connect, the network speeds are normal. No other network users on the same floor are reporting issues. The administrator verified that all authentication systems are working as intended and the Ethernet cable was replaced. Which of the following is the most likely cause of the issue?

Question174: Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Question175: A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

Question176: A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

Question177: A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

Question178: Which of the following is used to implement network security polices for an environment?

Question179: A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

Question180: Which of the following is a scenario in which an F-type connector would be used?

Question181: A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Question182: A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Question183: Which of the following external monitor connections provides the highest possible resolution for a PC?

Question184: A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

Question185: A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Question186: Which of the following BEST describes the main function of a web server?

Question187: A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

Question188: A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

Question189: A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

Question190: A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements?

Question191: A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most economical way. Which of the following should the help desk recommend?

Question192: A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this situation?

Question193: A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots. Which of the following is the most likely cause of these issues?

Question194: A server administrator is building a new application server. Which of the following, RAID levels provides MAXIMUM performance and redundancy?

Question195: A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

Question196: A technician is preparing to set up a gaming computer with the following components:
* Discrete, high-end graphics card
* Video capture card
* High-end processor
* Multiple hard drives
* USB 3.0 hub
* Sound card
Which of the following options is the most important for the technician to consider before building the gaming computer?

Question197: A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

Question198: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Question199: A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform first?
(Select two).

Question200: Which of the following does a DHCP reservation MOST likely apply to?

Question201: A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?

Question202: A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN_ Which of the following should the technician do to enable the printer to be shared across the network?

Question203: A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?

Question204: A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Question205: Which of the following models is an example of metered utilization?

Question206: A technician installed a high-end graphics card in a desktop, and now, the desktop randomly shuts down during operations. Which of the following should the technician do next?

Question207: Which of the following best describes metered utilization for cloud computing?

Question208: A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

Question209: An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Question210: Which of the following best describes the primary function of a spam gateway?

Question211: An administrator needs to configure RAID for a video-rendering workstation at minimal cost. The solution should have high read/write performance and maximum drive storage utilization. Redundancy is not a concern. Which of the following RAID configurations should the administrator use?

Question212: Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Question213: A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Question214: A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Question215: Which of the following wireless technologies would a company most likely implement for inventory management?

Question216: Which of the following describes metered utilization of cloud resources?

Question217: A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
Paper Jam, Jam in fuser.
Which of the following is the MOST efficient next step the technician should complete?

Question218: A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?

Question219: Which of the following network devices should a technician install in order to isolate voice traffic on the network?

Question220: Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Question221: A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need?

Question222: A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?

Question223: A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

Question224: Which of the following devices is capable of dynamically distributing an IP address?

Question225: A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

Question226: A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

Question227: A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?

Question228: Which of the following devices is capable of dynamically distributing an IP address?

Question229: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Question230: A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Question231: Which of the following would be BEST reason to use a virtual machine as a sandbox?

Question232: A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Question233: A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible_ Which of the following tools should the technician use to accomplish this task?

Question234: An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Question235: Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

Question236: A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the best solution for the developer?

Question237: A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Question238: A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Question239: A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues. Which of the following should the technician check NEXT?

Question240: Which of the following describes the difference between a DNS server and a DHCP server?

Question241: A technician is mitigating threats to web clusters. Which of the following tools is the most appropriate for a technician to use to mitigate unwanted traffic against the web clusters' public-facing interface?

Question242: A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

Question243: A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Question244: A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?